We are here to help
Have a question about your order, our products, or anything else? Our team typically responds within 24 hours — we would love to hear from you.
Contact us directly
support@teamfurvana.com
We respond within 24 hours Monday through Friday
Phone
219-314-3946
Available Monday through Friday 9am — 5pm CST
Response time
Within 24 hours
We aim to respond to every message the same business day
Common questions we can help with
Before reaching out check if your question is covered below — it might save you some time.
Where is my order? — Email us your order number and we will track it down immediately
How do I return my order? — Visit our Returns page or email us at support@teamfurvana.com
My item arrived damaged — Email us a photo within 7 days and we will send a replacement at no cost
How long does shipping take? — Orders are delivered within 8-15 business days with tracking provided
We read every message personally
Furvana is a small team that genuinely cares about every customer. When you reach out you are talking to a real person — not a bot. We will always do our best to make things right.